*Please note that due to the current situation postage may take a little longer than usual. See information from Australia post here. Secondly we are unable to ship internationally, Australia Post has put on hold Economy Air which we use to ship internationally until further notice. Express shipping options are still available, keeping in mind the extended delivery time. More information can be read here. We will continue to monitor the situation and provide updates on this page.

We are happy to partner with Sendle for all our domestic parcels. Sendle is a carbon neutral shipping company who offset their carbon footprint. Read all about their company here. All small letters will be shipped via Australia Post.

Shipment handling time is 1-2 days, in most cases shipped next day.

If you urgently require your package, please choose express shipping. They will be shipped via Auspost for next day delivery. Shipment handling times remain the same. We currently do not express ship internationally due to the high shipping costs.

Domestic

We offer a domestic flat rate shipping fee of $8 and takes between 3-6 days. Domestic shipping is free for orders over $200 (must be purchased in one transaction). at check out under shipping click the drop down arrow and select 'Free shipping over $200'.

Our Gift Boxes are not included in the flat rate due to the bulky packaging. Please checkout to see postage costs dependant on the amount of gift boxes purchased.

For small items such as postcards & embroidered patches, the shipping fee is $5. These items are unable to be shipped to Parcel Lockers.

Express post will be shipped via Auspost in their satchel and take 1-2 days. Shipping fee is dependant on weight and is calculated at checkout. Up to 1kg is $15, up to 3kgs is $18 and up to 5kgs is $25.

International

New Zealand

We offer a flat rate shipping fee of $20 and takes between 4-6 days. 

For small items such as postcards & embroidered patches, the shipping fee is $18.

North America, Western Europe, Asia and the pacific

We offer a flat rate shipping fee of $30 and takes between 8-13 working days. For small items such as postcards & embroidered patches, the shipping fee is $18.

Rest of the world

We offer a flat rate shipping fee of $40 and takes between 10-15 working days. For small items such as postcards & embroidered patches, the shipping fee is $18.


Please note that Dear Love are not responsible for any taxes that may occur in your country.

The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Please note we are unable to re-direct orders once they have been dispatched. 

Sendle does not deliver to PO Box addresses, if that is the case for you, we will ship via AusPost.

If you have an questions please contact our customer service team at contact@dearlove.com.au