Dear Love is happy to exchange or return items within 14 days of your purchase. These items must be unworn, unwashed, unused and in original condition with all labels and swing tags still attached. This includes branded dust bags and gift boxes if purchased. Please note exchanges are subject to item availability. If your item is unavailable we will offer a full refund.
Items that have been personalised or purchased on sale cannot be returned.
If your item matches all of these conditions please contact us via email at firstname.lastname@example.org and quote your order number.
Returns will be processed within 7 business days of receipt with funds returned the same way they were received.
Unfortunately, at the moment we don't offer free postage on returns. For all change of mind returns, we recommend attending your local post office and selecting insured registered post as we are not liable for lost return parcels.
We quality check all of our products prior to dispatch and are confident in what are packing before we send. If however you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution. We cannot provide a refund or exchange for pure change of mind on product that has been personalised.
Please reach out to our team at email@example.com for any queries.