*Currently International Shipping has been disabled due to delivery times being lengthy. We are still shipping to New Zealand however please note there will be delays.
* Holiday closures:
NOVEMBER: We will not be able to fulfil orders from Thursday, 11th of November to the 21st of November. Last orders will be taken 8pm Wednesday 10th of November.
DECEMBER: We are closed over the Christmas and New Year's period from Thursday, 23rd of December to the 2nd of January. Last orders will be taken 8pm Wednesday 22nd of December.
We are happy to partner with Sendle for all our domestic parcels. Sendle is a carbon neutral shipping company who offset their carbon footprint. Read all about their company here. All small letters will be shipped via Australia Post.
Shipment handling time is 1-2 business days, in most cases shipped next day.
If you urgently require your package, please choose express shipping. They will be shipped via Auspost for next day delivery (during this time Auspost cannot guarantee next day shipping and at times may take 2 days to deliver). Cut off time for express post to arrive by Friday is Wednesday 8pm (not guaranteed due to varied shipping times from AusPost. Shipment handling times remain the same.
We offer a domestic flat rate shipping fee of $10 and takes between 5-7 days. Domestic shipping is free for orders over $250 (must be purchased in one transaction). at check out under shipping click the drop down arrow and select 'Free shipping over $250'.
Our Gift Boxes are not included in the flat rate due to the bulky packaging. Please checkout to see postage costs dependant on the amount of gift boxes purchased.
For small items such as postcards & embroidered patches, the shipping fee is $3 but depends on weight. Shipping is calculated at checkout. Please note these items are unable to be shipped to Parcel Lockers.
Express post will be shipped via Auspost in their satchel and take 1-2 days. Shipping fee is dependant on weight and is calculated at checkout. Up to 1kg is $15, up to 3kgs is $18 and up to 5kgs is $25.
Local Pick Up
Pick up in Forest Lodge, Sydney is available. Select pick up at check out and I will contact you to set up a pick up day/time.
We offer a flat rate shipping fee of $20 and takes between 4-6 days.
For small items such as postcards & embroidered patches, the shipping fee is $18.
North America, Western Europe, Asia and the pacific
We offer a flat rate shipping fee of $30 and takes between 8-13 working days. For small items such as postcards & embroidered patches, the shipping fee is $18.
Rest of the world
We offer a flat rate shipping fee of $40 and takes between 10-15 working days. For small items such as postcards & embroidered patches, the shipping fee is $18.
Please note that Dear Love are not responsible for any taxes that may occur in your country.
The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Please note we are unable to re-direct orders once they have been dispatched.
Sendle does not deliver to PO Box addresses, if that is the case for you, we will ship via AusPost.
If you have an questions please contact our customer service team at firstname.lastname@example.org
Dear Love is happy to exchange or return items within 14 days of your purchase. These items must be unworn, unwashed, unused and in original condition with all labels and swing tags still attached. This includes branded dust bags and gift boxes if purchased. Please note exchanges are subject to item availability. If your item is unavailable we will offer a full refund.
Items that have been personalised or purchased on sale cannot be returned.
If your item matches all of these conditions please contact us via email at email@example.com and quote your order number.
Returns will be processed within 7 business days of receipt with funds returned the same way they were received.
Unfortunately, at the moment we don't offer free postage on returns. For all change of mind returns, we recommend attending your local post office and selecting insured registered post as we are not liable for lost return parcels.
We quality check all of our products prior to dispatch and are confident in what are packing before we send. If however you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution. We cannot provide a refund or exchange for pure change of mind on product that has been personalised.
Please reach out to our team at firstname.lastname@example.org for any queries.